Welcome to the TheraTechy FAQ page! Here, we’ve answered some of the most common questions our customers have about our products, shipping, and customer service. If you don’t find the answer you're looking for, feel free to contact us directly.
At TheraTechy, we specialize in a wide range of premium massage products, including neck massagers, body massagers, portable massage tools, and heating pads. Each product is designed to bring professional-grade relaxation and pain relief directly to you. Our products use the latest vibration, heating, and low-frequency pulse technology for effective results.
Yes! All of our products are rigorously tested for safety and performance. We ensure that each device meets the highest standards of quality and is CE-certified. We prioritize both your health and satisfaction, so you can rest assured that you are using a safe, reliable product.
Each product comes with detailed instructions on how to use it properly and safely. You can also find tutorial videos and tips for using your massager effectively on our product pages. If you need further assistance, our customer support team is always happy to help.
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on your location. To check specific shipping options, simply enter your address at checkout.
Orders typically ship within 2–3 business days. Delivery times vary based on your location and shipping method, but generally, you can expect your package within 5–7 business days for domestic orders and 7–15 business days for international orders.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier's website.
We offer a 14-day return policy for all products purchased through our website. If you’re not satisfied with your purchase, you can return it for a full refund or exchange, as long as the product is unused and in its original condition. For more details, please visit our Returns & Exchanges page.
If you have any questions or need assistance, you can reach our customer support team by:
Email: support@theratechy.com
Contact Form: Available on our Contact Us page.
Our team is available Monday–Friday, 9:00 AM to 5:00 PM (EST).
Once an order is confirmed, it is processed quickly to ensure timely delivery. If you wish to cancel or make changes to your order, please contact us immediately. We can attempt to modify your order if it hasn’t been processed for shipping yet. However, we cannot guarantee changes after the order is in transit.
Our massagers are designed for adult use only. We recommend checking the product specifications for age and health guidelines before use. If you have any specific health concerns, please consult with your healthcare provider before using the device.
To ensure longevity and hygiene, we recommend regularly cleaning your device with a soft, damp cloth. Avoid submerging it in water or using harsh chemicals. For more specific care instructions, please refer to the user manual that comes with your product.
We occasionally offer discounts and promotions on select products. Be sure to subscribe to our newsletter or follow us on social media to stay updated on our latest deals and offers.
If you have any other questions, don’t hesitate to contact us. We’re here to help you get the most out of your TheraTechy experience!