At TheraTechy, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the eligibility requirements outlined below.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original accessories, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact our customer support team at support@theratechy.com within 30 days of delivery.
If your return is accepted, we will provide return instructions, including the return address and information about any applicable return shipping costs. Items sent back without first requesting a return may not be accepted, except where applicable consumer law provides otherwise.
For any return-related questions, please contact support@theratechy.com.
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or incorrect.
Include your order number, a description of the issue, and photographs where available. We will review your request and arrange an appropriate solution, such as a replacement, repair, or refund, in accordance with applicable consumer protection laws.
Certain products may be excluded from voluntary returns where permitted by applicable law, including personalized items, gift cards, and sealed hygiene-related products that have been unsealed after delivery when a legal exception applies.
Products purchased during a sale remain eligible for the 30-day return policy unless a clearly disclosed, lawful exception applies.
These exclusions do not limit your statutory rights concerning defective, damaged, or non-conforming goods.
If you have questions about a particular item's eligibility, please contact support@theratechy.com before returning it.
If you would like a different product, please contact our customer support team to discuss the available options.
Where a direct exchange is unavailable, you may request a return of the original eligible item and place a separate order for the replacement product.
Notwithstanding our 30-day return policy, customers covered by European Union consumer protection laws have a statutory right to withdraw from eligible online purchases within 14 days of receiving their goods, without providing a reason.
This statutory right is separate from and does not limit our voluntary 30-day return policy. Any applicable exceptions, return conditions, and refund obligations will be handled in accordance with EU consumer protection laws.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days of approval, or sooner where required by applicable law. Please note that your bank or payment provider may require additional time to process the transaction.
If more than 15 business days have passed since your refund was approved, please contact support@theratechy.com.
Your statutory refund rights remain unaffected by this policy.